Since using CATV training, we have seen great success as the technicians enter the field. Their courses are very informative, and the student can progress at their own pace which makes for a more effective learning experience. By integrating CATV training into our existing 4-week program, we have had greater success than ever before. Improvements in quality of work, first call resolution and customer satisfaction have made their product a great value.
CATV Training Institute is a great training tool. It has accelerated our training for new hires by applying what they learn directly to the field. With this approach, we have reduced training hours as well as delivered a more confident technician to the field. For our existing staff, we have seen an improvement in productivity as well as a reduction in our ‘repeat’ calls. CATV is a great value that quickly pays for itself.
Jim Sherman
Director, Field Operations
Madison Telecom
CATV Training is an excellent launching platform for any new technician or contractor. It doesn’t over burden the new technician with theory and provides them with targeted information and guidance to be confident with installing and troubleshooting the services. The modules are short enough that they can squeeze a few in during their workday without impacting our production. Their product definitely connects with the student.
James Johnson
Tech Ops Manager
Sparklight
The staff at The CATV Training Institute could not be easier to work with. The training modules are poignant, and easy to understand, even for those new to the industry. Our training time has been reduced and our metrics have improved across the board. It is, by far, worth every penny for the program, and I have become a VERY loyal client. You’d be foolish not to use them.
Anthony Walder
Operations Manager
Quality Communications
Thanks to the CATV Training Institute, we have successfully reduced our training period by making it more efficient as well as improve our KPI’s. We are always looking for ways to add value to our team and this program has proven to add tremendous value to all of our technicians across our footprint, regardless of the client they are supporting. These courses are leading edge and pay for themselves in dividends!
CATV Training Institute has by far the best 4-week program available. It has helped to quickly identify new hires that are not the right fit which has reduced wasted training dollars. In addition, our veteran technicians have enjoyed the program learning new things which has had a positive impact on our organization. Their LMS platform is easy to use, easy to manage, and their support has been great! Overall an outstanding product!
Juan Torres
Residential Manager
Ace Comm
CATV Training Institute is a great program not only for new hires but an excellent refresher for seasoned technicians as well. We have integrated these courses into our six-week training program which has shown tremendous value in our tech’s learning progression. Incredible “bang for the buck”.
Scott Aycock
Safety and Training Manager
Cable Gain Services
CATV Training Institute has been an amazing partner with shoring up our employee training processes. The partnership provides us with information and guidance that continues to be of extraordinary value. They have an enormous compliment of well thought out products, supplemented by quick and responsive support all making for a robust user experience.
The CATV Training institute has built a training platform that is effective and affordable. Their training approach is like no other in the industry and techs love it! Since partnering with them, we have been able to lower our training costs and reduce tech frustration which has had a positive impact on our bottom line!
The CATV Training Institute offers an e-Learning platform that is affordable and user friendly while at the same time robust in content. The curriculum covers all important aspects techs need to perform their job properly. Frank is a passionate business owner and his products are outstanding whether used for new hire training, remedial trainings or up-training.
Finally, an affordable training program that my employees actually learn from. Since we started using their cable training courses, I have seen a huge improvement in the confidence level of our technicians. This has resulted in a positive impact on our company's performance which has led to improvements in several key areas of our metrics. Thank you CATV Training!
Chris Bryant
Director of Operations
TNT Cable Contractors
The courses are very informative as well as delivered in multiple ways to accommodate the various learning styles (written, audio, and visual). The price point is very affordable and the feedback from the technicians has been great.
Stacy Mathews
Training Administrator
CityWest
We have been using this training program for several years now and have seen great improvement with new hires entering the field. Franklin is great to work with and knows what our employees need to hit the field educated and ready to work.
"Absolutely THE best training platform for Cable Technicians in the nation. CATV Training Institute has set a new standard of excellence for the industry."
Best content available, very user friendly, quick and efficient technical support for an affordable price! Even some of our most senior technicians have learned from these courses! Well done!
The CATV Training Institute has provided us with an amazing online training solution that has allowed us to train more employees at a lower cost! As a Canadian business, their online support team is amazing! Our Technicians have taken the Customer Satisfaction Course and we have seen a significant improvement in our overall NPS. Thanks CATV Training Institute!
CATV Training Institute is the BEST broadband training in the nation. As a former technician, Frank knows exactly what is needed for a technician to succeed and his courses are built accordingly. Their customer service is outstanding, and available to assist me in real time when needed. We have used other cable training certifications in the past, but this is by far the best.
Ricky Garcia
Customer Fulfillment Manager
Medley Communications
As we got our worst techs through the classes the change was undeniable. Our quality, NPS and employee retention have all drastically improved. Please feel free to use PrimeTek as a reference and example of the effectiveness of your program.
After using your product for the past few months I have found your training system best fulfills our training needs. CATV Training Institute significantly outshines other cable training programs we've researched, especially in terms of support.
I was a CATV trainer for 20 years. The programs look both challenging and rewarding. Why re-invent the wheel in-house when you can obtain a complete program ready to serve up? My compliments to the CATV Training Institute.
I must say your training programs are truly impressive. They are well thought out and stand up to similar products developed for our industry. Also they are available at an outstanding price-point. Great job CATV Training Institute!
The soft skills course is a bonus that I have not seen offered anywhere else. With the industry wide emphasis on customer service and the comprehensive layout and interactivity, I would recommend these for all new hires."
I found this program to be user friendly and the material easy to comprehend. Over the course of my 30-year career in communications it is the best program I have taken to date. I was very impressed.
Great tool for our techs. I highly recommend this product for any new hire or tech who needs development. There is no other product on the market that can compare to this training program. It doesn't cost you money, it saves you money. Invest in your techs up front.
The CATV Training platform is unique and effective. The Platform and content is a first of its kind and has helped our Supervisors and Techs reach new levels of knowledge with interactive and fun content which has kept our most distracted techs engaged. Frank Snider’s content and writing abilities capture exactly what we need to build top performers in our industry.
What a great resource for newcomers and veterans of the industry. Your courses approach the fundamentals of cable without intimidation, while challenging knowledge retention through periodic quizzes and a final exam. Overall, this product has very impressive results across the board! Thank you CATV Training Institute!
In my 26 years in the Cable industry I have been looking for a training program that not only addresses technical skills, but also much needed soft skills. The CATV Training Institute has embraced the era of NPS and Voice of the Customer by building an outstanding Customer Satisfaction course to complement their suite of unsurpassed technical training all at an affordable price point.
Since partnering with CATV Training we have seen a huge improvement in the confidence level of our staff. With their state of the art broadband e-Learning training, each technician can progress at their own pace and engage with the content as needed to get a full understanding of the material. This new approach has proven to be so much better than anything else we have used in the past.
Cost to value, the CATV Training Institute has exceeded our expectations! Through clear, concise, and interactive instruction, I can wholeheartedly deliver my client a competent, confident and professional technician. Thank you!
Aram Colinares
Director of Operations
Inline Cable Corporation
We witnessed immediate results once we introduced the CATV training modules. Easy to understand with an interactive approach unlike any other certification in the broadband industry. Their courses incorporate technical, safety and soft skills learning all at a modest price point. Thanks Frank for making it painless to educate new hires and reduce the amount of time spent on ride-outs.
CATV Training Institute is fast, effective, and very affordable. It has made it much easier to get our technicians up to speed on the most current training material than other approaches. I highly recommend this product, company and their support team which is the best. I have received great feedback from technicians who have completed the training and applied their newly learned knowledge to real world situations.
Rich Johnston
Director of Training
ASH Communications LLC
